In accordance with the amendments made by the Cabinet of Ministers Regulation No. 599 “Procedures for Provision and Use of Public Transport Services”, which came into force on March 4, 2016:
– a train ticket can be refunded if there are more than two hours left until the departure of the train;
– a day ticket can be refunded if there are more than two hours left until the departure of the last train of that day.
The amount that can be refunded is 75% of the ticket price.
To have the money returned for train tickets bought, send an email to [email protected], indicating the phone number from which the ticket was bought, route, trip and time, as well as the reason for returning the ticket, or call us at 1859*.
* The call may be subject to a charge set by the mobile operator depending on the tariff plan. You can also call +371 22001859.